Everglow

Support 支持

A private, local-first journal with an on-device companion. 一款隐私优先、数据本地存储、内置离线 AI 伙伴的日记应用。

Get in touch 联系我们

Questions, bug reports, or feedback? We read every message. 有疑问、Bug 反馈或建议?我们会阅读每一条留言。

Email and we'll get back to you, usually within a couple of days. 发送邮件至 ,我们通常会在几天内回复。

Frequently asked 常见问题

Where is my journal stored? 我的日记存储在哪里?

On your device. Entries, chats, and everything Everglow learns about your world stay in local storage by default. 在你的设备上。日记、对话,以及 Everglow 了解到的关于你世界的一切,默认都保存在本地。

Does my writing get sent to the cloud? 我写的内容会被上传到云端吗?

Not unless you choose it. The built-in AI runs entirely on-device. You can optionally connect a third-party AI provider with your own API key, or turn on encrypted iCloud backup — both are off by default and clearly opt-in. 除非你主动选择,否则不会。内置 AI 完全在设备本地运行。你可以选择用自己的 API 密钥连接第三方 AI 服务,或开启加密的 iCloud 备份——两者默认都是关闭的,需要你明确开启。

How do I back up or move to a new device? 如何备份或迁移到新设备?

Enable iCloud backup in Settings. Everglow bundles your data into a single encrypted snapshot in your private iCloud, which you can restore during setup on a new device. 在「设置」中开启 iCloud 备份。Everglow 会将你的数据打包成一份加密快照,存入你的私人 iCloud,你可以在新设备的初始设置时恢复它。

How do I lock the app? 如何为应用加锁?

Settings → App Lock lets you set a PIN or password and enable Face ID / Touch ID. 「设置」→「应用锁」可设置 PIN 码或密码,并开启 Face ID / Touch ID。

How do I delete my data? 如何删除我的数据?

Deleting the app removes all on-device data. If you enabled iCloud backup, you can remove the snapshot from your iCloud storage settings. 删除应用即可清除所有本地数据。如果你开启过 iCloud 备份,可在 iCloud 存储设置中删除该快照。

Can I get a refund? 我可以退款吗?

Everglow's unlock is a one-time purchase processed by Apple. We don't process payments and can't issue refunds directly — refunds are handled by Apple. To request one, visit reportaproblem.apple.com. See our Terms of Use for details. Everglow 的解锁是由 Apple 处理的一次性购买。我们不经手支付,也无法直接办理退款——退款由 Apple 处理。如需申请,请访问 reportaproblem.apple.com。详情请见我们的使用条款。